Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
.
  1. .
  2. JTW Astronomy Helpdesk

JTW Astronomy Helpdesk

Welcome! You can raise a request for Customer service using the options provided.

  • Affiliate Program

    Are you an existing JTW customer who's interested to become partners? Please submit a ticket here.

  • General inquiries

    Need more information about our products and services? Select this and we'll be happy to answer your questions.

  • Product support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Request remote support

    If you'd like a remote support session, select this option.

  • Report a bug or technical problem

    Tell us the problems you're experiencing.

  • Suggestions and feedback

    Something you'd like us to hear? Select this option.

Powered by Jira Service Management
{"xsrfToken":"004c95a9c2a4bd00d44d0c42af4b1fdf7d8a99de_lout","branding":{"id":"1","key":"cs","name":"JTW Astronomy Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"JTW Astronomy Helpdesk","sharedPortalName":".","translations":{"en-US":{"helpCenterTitle":"JTW Astronomy Helpdesk","sharedPortalName":".","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e08100","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/16f09d50-2feb-41c5-88ee-6c01012455c1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZGE1Yzc5My02Y2VlLTRlOTAtYWUzNy1iMTcwMDFhYmQ2NTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2ZjA5ZDUwLTJmZWItNDFjNS04OGVlLTZjMDEwMTI0NTVjMSI6WyJyZWFkIl19LCJleHAiOjE3ODEzMTg1MzgsIm5iZiI6MTc4MTMxNzkzOH0.ntZWsK6FkCxDfAp0oIxdY0argvocHbEJQ7MuTAZwgHI&client=3da5c793-6cee-4e90-ae37-b17001abd659&height=300&mode=fit","bannerMediaApiFileId":"16f09d50-2feb-41c5-88ee-6c01012455c1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10047,"serviceDeskId":1,"name":"JTW Astronomy Helpdesk","description":"<p>Welcome! You can raise a request for Customer service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10","name":"Affiliate Program","descriptionHtml":"","callToAction":"Affiliate Program","introHtml":"<p>Are you an existing JTW customer who's interested to become partners? Please submit a ticket here.</p>","icon":10555,"iconUrl":"https://team-1605882675841.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[1],"key":""},{"id":"3","name":"General inquiries","descriptionHtml":"","callToAction":"General inquiries","introHtml":"<p>Need more information about our products and services? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://team-1605882675841.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"1","name":"Product support","descriptionHtml":"","callToAction":"Product support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://team-1605882675841.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"6","name":"Report a bug or technical problem","descriptionHtml":"","callToAction":"Report a bug or technical problem","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://team-1605882675841.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"9","name":"Request remote support","descriptionHtml":"","callToAction":"Request remote support","introHtml":"<p>If you'd like a remote support session, select this option.</p>","icon":10555,"iconUrl":"https://team-1605882675841.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[1],"key":""},{"id":"7","name":"Suggestions and feedback","descriptionHtml":"","callToAction":"Suggestions and feedback","introHtml":"<p>Something you'd like us to hear? Select this option.</p>","icon":10535,"iconUrl":"https://team-1605882675841.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://team-1605882675841.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[10,3,1,9,6,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d5124738-e8b7-3511-a6c8-6e350836d98e","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://team-1605882675841.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZGE1Yzc5My02Y2VlLTRlOTAtYWUzNy1iMTcwMDFhYmQ2NTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNTQ3MzM5NDQ4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MTMxOTEzOCwibmJmIjoxNzgxMzE3OTM4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.dMuEO3CXIxBQyiWADwzjUvR0OQI9-hPbFD0D1pHdLYc","targetCollection":"upload-user-collection--1547339448","endpointUrl":"https://api.media.atlassian.com","clientId":"3da5c793-6cee-4e90-ae37-b17001abd659","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":".","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://team-1605882675841.atlassian.net/wiki","kbLinkDomainURLs":["https://team-1605882675841.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=team-1605882675841","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"004c95a9c2a4bd00d44d0c42af4b1fdf7d8a99de_lout","baseUrl":"https://team-1605882675841.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://team-1605882675841.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3da5c793-6cee-4e90-ae37-b17001abd659","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2c636b6be73c43a992838dfd46efdcfb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://team-1605882675841.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}